Policies for Desert Willow Ranch
Rates are Subject to Change

Please read our policies below. You are responsible for adhering to them. If our policies are disrespected, some additional charges and enforcements apply. The Desert Willow Ranch and its property is for Registered Guests only.

CHECK IN and CHECK OUT - Check in time shall be 3 PM and check out time shall be 11 AM unless other arrangements have been made.

NO SMOKING IN THE HOUSE AT ANY TIME - Smoking in the house will result in a $250.00 Sanitation Fee. NON NEGOTIABLE. We have provided ashtrays/tins outdoors on the tables for your outdoor use. Please be considerate of our grounds and not drop butts on the ground. Extinguish cigarettes completely in the ashtray/tins outside.

PRIVATE PROPERTY - We have the right to refuse service to anyone. We reserve the right to remove anyone from the property deemed disrespectful, inappropriate, dangerous, negligent, breaking laws, or out of agreement as listed. Please be aware of turning off lights, air conditioning/heating and stove when not in use.

TELEVISION, TELEPHONE AND INTERNET SERVICE - Internet service is provided through Frontier. The flat screen TV has Firestick capabilities. Directions for use are provided. It is important that if you use your credit card to watch something with fees, YOU USE YOUR OWN LOG IN ACCOUNT AND BE SURE TO LOG OUT OF ANY PERSONAL ACCOUNTS AFTER USING. I will not be responsible for any charges to your account if you do not log out of your personal account. A DVD player and DVDs are provided. All remotes are to be left on bookcase. A land line is provided for emergency calls.

NO FIRES - San Bernardino County does not allow fire pits, fireworks, pyrotechnics, etc. No fires including candles (except for birthday cakes) are allowed in the house.

REPORT DAMAGE - Damage or destruction to the property left unsaid results in fines. It is better to report damages in and outside to the owner, than to leave for discovery.

CANCELLATION POLICY - If you do not arrive on your arrival date and have not notified the owner, you will be considered a NO SHOW. Your reservation will be canceled and you will be charged the full amount of your reservation, so please call and cancel at least 36 hours before your reservation to receive a full refund.

PET/HORSES - We are pet friendly. Dogs - All dogs must be non-aggressive and non-barking. Please do not leave your pets in the house when leaving the premises. There is a secure, sheltered dog run with water in the backyard. There is pooper scooper and rake available on the back porch you can use to pick up after your pet. Horses - YOU ARE RESPOSIBLEFOR YOUR HORSE’S SAFETY AND SECURITY. Please secure the corral gate properly. We provide tubs and water supply, you must bring your own feed. Please keep your horse on a walk on the property roads and town property. Clean up after your horse, both in the corral and around the property. There is a rake and wheelbarrow available for your use. After picking up after your pets, please use the dumpster on the property. EVERYONE RIDING A HORSE ON THE PROPERTY MUST FILL OUT THE HORSE RIDING AGREEMENT AND LIABILITY RELEASE FORM. Extra forms can be found in the desk drawer in a manila folder.

USE OF ALCOHOL ON PROPERY - USE OF ALCOHOL ON PROPERTY - By signing the rental agreement, you are taking full responsibility for the use of alcohol on the property by you and your guests and hold Gay Smith and the Smith 2003 Family Trust not liable for any action(s) by you or any of your guest in connection with your stay.

UPON LEAVING - Please be sure to follow the Check Out sheet on the desk and take any trash to the dumpster provided at the east end of the property.

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